Avaya 33820X

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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase digital channel usage
B) To increase first contact resolution
C) To increase self-service usage
D) To increase agent retention

2. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Avaya provides tools to install/upgrade the VMware hypervisor.
B) Remote upgrade of servers is supported, and site visit is not required.
C) Standard VMware version (non-customized) is used.
D) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

3. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Advanced License (AL)
C) Standard License (SL)
D) Application Specific Licensing (ASL)

4. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Intelligent Customer Routing
B) Avaya Control Manager
C) Avaya Proactive Outreach Manager
D) Avaya Experience Portal

5. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Contact Center Bundles
B) Virtual Private Clouds
C) Ready Now Solutions
D) Proof of Concept

Solutions: