Cisco 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A. Client credentials - token
B. Server credentials - certificate
C. Client credentials - private key
D. Client credentials - certificate
E. Client credentials - client secret

Question #2
A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A. Enable "State Synchronization" under Desktop > Webex App configuration.
B. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
C. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
D. Enable "Webex App Integration" under Desktop > Webex App configuration.
E. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
F. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

Question #3
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A. 1000 requests per minute
B. 300 requests per second
C. 1800 requests per minute
D. 30 requests per second
E. 300 requests per minute

Question #4
A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A. Whisper coaching
B. Silent monitoring
C. Barge-in only
D. Call intercept

Question #5
An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A. Regional media storage policies
B. QoS DSCP rewriting
C. Local survivability gateway
D. SRST failover mode

Solutions: