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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 2: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 3: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 4: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 5: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 6: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Ignoring Presence, how many event packages does an AST endpoint need to subscribe to be fully functional in a non-IMS environment?
A) 16
B) 3
C) 7
D) 12
E) 1
2. Refer to the Exhibit.
What are the necessary configurations needed to enable a call between AST 1011111 and Remote Worker AST 1011112? (Choose all that apply.)
A) Configure a trusted SIP Entity and Entity link for remote workers in Avaya Session Border Controller for Enterprise (SBCE).
B) Enable NAT traversal in Avaya Aura Session Manager (SM).
C) Configure the Remote Worker AST differently from the Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
D) Set the Remote Worker AST to register from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Public IP address.
E) Disable SIP Options in Avaya Session Border Controller for Enterprise (SBCE).
3. In addition to System Parameters IP options in Communication Manager, System Manager SIP User Communication Profile (remote worker settings), and Media Server (AAMS) Public Network settings, which other area may require troubleshooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?
A) Session Border Controller configuration
B) Firewall rules on the remote worker's device
C) Media Server (AAMS) Private Network settings
D) SIP User Profiles in System Manager
E) System Parameters sip options in Communication Manager
4. What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?
A) Problem Statement
B) Troubleshooting steps taken
C) Details/Findings
D) Problem Clarification
E) Cause
F) Knowledge Management
5. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart.
Which command can be used to determine the root cause?
A) display reset 4 all
B) display restart all
C) display interchangestatus
D) display server-status all
E) display initcauses
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,C,D | Question # 3 Answer: A | Question # 4 Answer: A,D,F | Question # 5 Answer: E |



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