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Avaya 72201X

72201X

Exam Code: 72201X

Exam Name: Avaya Aura® Core Components Support Certified Exam

Updated: Aug 16, 2026

Q & A: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Backup and Recovery Concepts
  • 2. Support Documentation
  • 3. System Health Checks
  • 4. Software Update Verification
Topic 2: Call Flow Analysis15%-20%- Call Processing
  • 1. Session Routing
  • 2. Endpoint Registration
  • 3. Media Path Troubleshooting
  • 4. SIP Call Flows
Topic 3: Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Media and Signaling Flows
  • 2. VoIP Concepts
  • 3. SIP Fundamentals
  • 4. Network Components
Topic 4: Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Media Server
  • 2. System Manager
  • 3. Session Manager
  • 4. Device Services
  • 5. Communication Manager
Topic 5: Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Fault Isolation Techniques
  • 2. Service Restoration
  • 3. Root Cause Analysis
  • 4. Issue Escalation Procedures
Topic 6: System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Log Collection and Analysis
  • 2. Performance Monitoring
  • 3. System Status Verification
  • 4. Network Trace Tools

Avaya Aura® Core Components Support Certified Sample Questions:

1. Ignoring Presence, how many event packages does an AST endpoint need to subscribe to be fully functional in a non-IMS environment?

A) 16
B) 3
C) 7
D) 12
E) 1


2. Refer to the Exhibit.

What are the necessary configurations needed to enable a call between AST 1011111 and Remote Worker AST 1011112? (Choose all that apply.)

A) Configure a trusted SIP Entity and Entity link for remote workers in Avaya Session Border Controller for Enterprise (SBCE).
B) Enable NAT traversal in Avaya Aura Session Manager (SM).
C) Configure the Remote Worker AST differently from the Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
D) Set the Remote Worker AST to register from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Public IP address.
E) Disable SIP Options in Avaya Session Border Controller for Enterprise (SBCE).


3. In addition to System Parameters IP options in Communication Manager, System Manager SIP User Communication Profile (remote worker settings), and Media Server (AAMS) Public Network settings, which other area may require troubleshooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?

A) Session Border Controller configuration
B) Firewall rules on the remote worker's device
C) Media Server (AAMS) Private Network settings
D) SIP User Profiles in System Manager
E) System Parameters sip options in Communication Manager


4. What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?

A) Problem Statement
B) Troubleshooting steps taken
C) Details/Findings
D) Problem Clarification
E) Cause
F) Knowledge Management


5. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart.
Which command can be used to determine the root cause?

A) display reset 4 all
B) display restart all
C) display interchangestatus
D) display server-status all
E) display initcauses


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A,B,C,D
Question # 3
Answer: A
Question # 4
Answer: A,D,F
Question # 5
Answer: E

72201X Related Exams
71200X - Avaya Aura® Core Components Integration Exam
71201X - Avaya Aura® Core Components Implement Certified Exam
33810X - Avaya Aura® Contact Center Solution Design Exam
Related Certifications
ACSS-7180
ACDS-3186
Avaya CallPilot
Avaya ACSS
Avaya Aura
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