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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Virtual Agent
B) Batch Campaign Update
C) Post update
D) Infinite Job

2. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) dgcreate.cfg
B) locale.cfg
C) dgswitch.cfg
D) master.cfg
E) opmon.cfg

3. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the IP address is correct in the hosts.conf file.
B) Verify if the IP address is correct in the dns.conf file.
C) Verify if the host name is correct in the nsswitch.conf file.
D) Verify if the domain name is correct in the resolv.conf file.

4. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
B) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
C) Verify that the user's permissions include Job control access to Monitor in Role Editor.
D) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
E) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.

5. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) SSH
B) Agent API
C) VLTerm
D) Event SDK

Solutions: