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Genesys GCX-GCD

GCX-GCD

Exam Code: GCX-GCD

Exam Name: Genesys Cloud CX: Developer Certification

Updated: Jun 15, 2026

Q & A: 78 Questions and Answers

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About Genesys GCX-GCD Exam

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 4
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 6
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

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GCX-GCD Related Exams
GCX-AI-GPE - Cloud CX AI-GPE and GPR Certification
GCP-GCX - Genesys Cloud CX Certified Professional - Consolidated Exam
GCP-GCX-JPN - Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版)
GCX-ARC - Genesys Cloud CX: Architect Certification
GCX-SCR - Genesys Cloud CX: Scripting Certification
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