Oracle 1Z0-1064-21

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two are true characteristics about the lifecycle of a service request?

A) Users can reopen a service request when the status is set to "Resolved".
B) "Closed" status is set by an automaticjob after a specified number of days.
C) "Customer working" is one of the five seeded status types.
D) Users can reopen a service request when the status is set to "Closed".
E) If required, users can manually set the "Closed" status for a service request.

2. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Duration
B) Time Period
C) Interval
D) Available
E) Start/Stop

3. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Exports
B) Reports
C) Fields
D) Icons
E) Objects
F) Roles and privileges
G) Themes
H) Object workflow

4. Which two keyboard shortcuts can be modified?

A) OK
B) Save and Continue
C) Save and Close
D) Cancel
E) Create Service Request

5. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
B) It allows edits to dashboard pages.
C) In includes a preview option for all standard and custom object pages.
D) It requires proper permissions to use the tools and additional permissions to edit the desired object.

Solutions: