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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question #1
Cloud Kicks ' strategy designer is writing a challenge statement to inspire team ideation. What should they avoid in the challenge statement?

A. Implying solutions to the challenge
B. Basing the statement on a problem identified in research
C. Focusing on the root cause of current issues

Question #2
An insurance company has a claims handling process that involves multiple team members, different departments, and many disparate systems. Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

A. Financial Services Cloud
B. MuleSoft
C. Sales Cloud

Question #3
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.
What should a strategy designer rely on to get stakeholder buy-in for a redesign?

A. Research findings and a competitive analysis.
B. Inspiring graphics and personas
C. Wireframes and a total addressable market (TAM) calculation

Question #4
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the healthcare space.
Now, CK is considering the creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns around predicting an individual ' s healthcare needs. What should a strategy designer suggest that would provide a focus on ethics in AI?

A. Publish a publicly accessible set of ethical principles and guidelines.
B. Create a focus group among internal stakeholders to advocate for the consideration of bias and fairness.
C. Evaluate multiple AI vendors with commerce solutions and judge the most ethical.

Question #5
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge. What should the designer do?

A. Work through the conflict in the workshop to reach a shared perspective.
B. Pause the conversation and work through the conflict in a private setting.
C. Take a vote among people in the room and pursue the winning opinion.

Solutions: