Oracle 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A) f5, f2, f3, f4, f1
B) f1, f2, f5, f3, f4
C) f2, f5, f1, f3, f4
D) f1, f2, f4, f3, f5
E) f2, f5, f3, f1, f4

2. You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A) Add default values to runtime filters if used in the report
B) Remove Primary keys from all tables used in the report
C) Do not set the deferred execution option
D) Use a drilldown level to filter the top level
E) Set the option to allow switching of data
F) Use runtime filters in preference to fixed filters

3. Which two statements are true about Oracle Service Cloud accelerators?

A) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
B) The source files for all listed accelerators are available for download.
C) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
D) Oracle provides supportfor all accelerators.
E) Theyare available at http://www.oracle.com/technetwork.

4. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A) EGW_SEND_EMAIL_HEADERS
B) EGW_PASSWORD_UPDATE_ENABLED
C) EGW_UPDATE_BY_CREATE
D) EGW_PASSWD_CREATE
E) EGM_ENABLED

5. Which three features can be configured in advanced routing?

A) Queue segregation
B) Queue overflow
C) Skill relaxation
D) Queue limit
E) Queue prioritization
F) Skill time

Solutions: