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Oracle 1Z0-1064-26

1Z0-1064-26

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Aug 30, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Analytics- Service analytics
  • 1. Operational reporting
    • 2. Dashboards and KPIs
      Topic 2: Oracle Fusion Service Overview- Core Service Architecture
      • 1. Fusion Service data model and components
        • 2. Service request lifecycle management
          - Service Configuration Basics
          • 1. Basic setup and administration
            • 2. Security roles and access control
              Topic 3: Knowledge Management- Knowledge articles
              • 1. Search and recommendation usage
                • 2. Creation and lifecycle management
                  Topic 4: Service Request Management- Case and ticket handling
                  • 1. Creation, routing, and assignment rules
                    • 2. SLAs and escalation management
                      - Customer interaction handling
                      • 1. Omnichannel support processes
                        • 2. Communication templates and notifications
                          Topic 5: Integrations and Extensions- Integration capabilities
                          • 1. Third-party system integration
                            • 2. REST APIs and integration flows
                              Topic 6: Field Service and Dispatch- Field service operations
                              • 1. Scheduling and dispatch rules
                                • 2. Work order management

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question 1

                                  To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
                                  Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

                                  A. Title, Category, Severity
                                  B. Title
                                  C. Title, Category, Severity, Status
                                  D. Title, Status, Problem Description
                                  E. Title, Status


                                  Question 2

                                  You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  A. Text
                                  B. Images
                                  C. Other SmartText entries
                                  D. URLs
                                  E. Variables
                                  F. Tables


                                  Question 3

                                  Identify the sequence of steps you must follow to disable the Service Communication channels.

                                  A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
                                  B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
                                  C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
                                  D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
                                  E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.


                                  Question 4

                                  You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

                                  A. You can modify the workflow to update field values within the SR object.
                                  B. You can define the workflow to run when certain fields of the SR object are changed.
                                  C. You must make the changes using the Page Composer tool.
                                  D. You can send an e-mail notification to specified recipients.
                                  E. You will be required to code any new workflow actions in Groovy.
                                  F. You can generate tasks for the SR object from the workflow.


                                  Question 5

                                  You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
                                  Identify two valid approaches to get this large volume of data.

                                  A. You can download large volumes of SR data from the Analytics interface.
                                  B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
                                  C. You must retrieve large volumes of data through a REST API endpoint.
                                  D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.


                                  Solutions:

                                  Question 1
                                  Answer: C
                                  Question 2
                                  Answer: A,C,E,F
                                  Question 3
                                  Answer: A
                                  Question 4
                                  Answer: A,B,D,F
                                  Question 5
                                  Answer: A,B

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