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- RightNow Analytics
- Customer Portal
- Feedback/Surveys
- Chat & Co-Browse
- Answer Management
- Site Configuration Admin
- Application Appearance
- Staff Management
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What is the duration of the 1Z0-325 Exam
- Format: Multiple choices, multiple answers
- Passing Score: 60%
- Number of Questions: 80
- Length of Examination: 150 minutes
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
| Site Configuration and Administration | - Message templates and variables - System settings and configuration - Passport configurations - Search priority and keywords |
| Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows - Define permissions and access rights |
| Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
| Application Appearance | - Create Navigation Sets - Configure Customizable Menus - Create and implement Workspaces - Design Agent Interfaces |
| Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
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