Avaya 2M00001A

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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)

A) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
B) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
C) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
D) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.

2. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) Canada
B) Germany
C) New Zealand
D) Australia
E) US
F) UK
G) India

3. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business' environment is complex, customized multi-vendor, highly scaled integration critical
B) The business has extensive internal IT support with outsourcing
C) The business makes centralized purchase decisions
D) The business has minimal IT support, and are risk adverse
E) The business makes decentralized purchase decisions
F) The business uses limited customization. 1-2Vendors

4. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya always comes in with the lowest price tag for all their contact center solutions.
C) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
D) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.

5. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)

A) Other media types can be less expensive than using voice only
B) End customers want to connect to the right person regardless of the media they use to connect
C) Businesses need to adapt to the needs of their end customers
D) Present day customers are more apt to use voice, to contact a business

Solutions: