Salesforce AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1
ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly. Which two features must a Consultant use to meet their needs?

A. DataRaptors
B. FlexCards
C. Integration Procedures
D. OmniScripts

Question #2
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B. Inform the business that data migration is completed and errors resolved in development
C. Raise support case to retrieve a data load report to summarize the data load.
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Question #3
Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing. What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

A. Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
B. Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
C. Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
D. Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.

Question #4
ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages. What should a Consultant consider when designing orchestration flows for these requirements?

A. Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
B. Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
C. Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
D. Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of- the-box implementation that progresses the orchestration plan to the next stage.

Question #5
Universal Containers (UC) is rolling out a new offer, which must be fulfilled using Industries Order Management. During fulfillment, the orchestration must integrate with the provisioning system, which accepts a different payload for activation and deactivation of the service. What is the recommended approach for designing the orchestration while minimizing unnecessary configurations?

A. Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation orchestration item. Configure scenarios to map Activation to Add action and Deactivation to Delete action.
B. Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Set conditions on Orchestration items based on product action.
C. Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with the Deactivation Orchestration item. Configure one scenario to map Activation to Add action and Deactivation to Disconnect action.
D. Create one Orchestration Plan Definition with two Orchestration item definitions having mutually exclusive conditions on the product action. Configure Scenario to include both Add and Disconnect actions.

Solutions: