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Avaya Oceana® Solution Support Sample Questions:

1. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) UCA Store Service Database Backup
B) Omni store DB Controller Data Store
C) UCM Data Collector Database Backup
D) Omni store DB Database Backup

2. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Each cluster
B) Common Component cluster
C) UAC cluster
D) OCP cluster

3. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - "VoIP" call
B) VO - Video
C) VO - 'PSTN' Voice
D) VO - Web Voice

4. Refer to the exhibit.

A) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
B) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.

5. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces relies on CM for authentication and authorization.

Solutions: