PDF Version DemoSAP C-C4H510-21 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.
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C-C4H510-21 Exam Certification Details:
| Exam: | 80 questions |
| Level: | Associate |
| Duration: | 180 mins |
| Cut Score: | 65% |
| Languages: | English |
| Sample Questions: | SAP C-C4H510-21 Exam Sample Question |
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SAP C-C4H510-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management | 20% | - Service request creation and processing - Service level agreements (SLA) setup - Ticket categorization, prioritization and escalation |
| Case Management | 18% | - Case lifecycle and status management - Knowledge base integration - Case routing and assignment rules |
| Configuration and Customization | 22% | - Business configuration and scoping - Business roles and access control - Page layouts and fields customization - Workflow rules and notifications |
| Administrative Tasks | 7% | - System monitoring and maintenance - User and organizational management - Data migration and import |
| Analytics and Reporting | 10% | - Standard reports and dashboards - Custom analytics creation - Embedded analytics features |
| Integration and Extensibility | 15% | - Integration with SAP S/4HANA and other SAP solutions - APIs and integration technologies - Extensibility options and development tools |
| Overview and Architecture | 8% | - Key capabilities and navigation - SAP Service Cloud architecture and deployment options |
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