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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Measurement | - Change log - Data gathering communication - KPI report |
| Data Visualization | - Usability in terms of visual design - Scorecard and dashboard examples - Best practices in scorecard design - Guidelines to design efficient templates - Best practices in dashboard design |
| Data Gathering | - Data quality dimensions - Communication with data custodians - KPI activation tools - Guidelines to improving - KPI reporting data sources - Community of Practice - KPI activation techniques |
| KPI Selection | - KPI selection sources - KPI selection techniques - KPI selection for organizational scorecard |
| The World of KPIs | - Challenges in performance measurement - Governance - Organizational levels - The value added by KPIs - KPIs concept map |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| KPI Typology | - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs |
| Working with Targets | - KPI documentation processes - Challenges in working with targets - Targets in practice - Negative behaviors when setting |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| Understanding KPIs | - KPI related terminology - SMART objectives decomposed - KPI lifecycle |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| KPI Project Coordination | - KPI workshop briefing pack - KPI project plan - Primary and secondary data sources - The business case for KPI implementation |
| KPI Documentation | - KPI documentation process - Weights and Indexes - KPI documentation form design - KPI documentation form functions - Organizational KPI libraries development |
The KPI Institute Certified KPI Professional Sample Questions:
1. For "Budget variance (%)", the trend is good when:
A) Within range
B) Increasing
C) Decreasing
D) This is not a KPI
2. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
A) Without
B) With
C) For
D) In
3. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?
A) To evaluate processes
B) To monitor process implementation
C) To monitor the advances made in maturing process management as a capability
D) To measure processes
4. Which tolerance intervals would you propose for "Employee satisfaction (%)"?
A) Red: > 80%, Yellow: 80-90%, Green: > 90%
B) Red: < 10%, Yellow: 10-20%, Green: > 30%
C) Red: 40%, Yellow: 40-80%, Green: 80%
D) Red: < 65%, Yellow: 65-75%, Green: > 75%
5. How often should KPIs be modified?
A) Once a month
B) As often as required by strategy / operational changes
C) Once a quarter
D) Once a year
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |



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