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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 2: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 3: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 4: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 5: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 6: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 8: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
A) Simplify IT infrastructure
B) Develop external communication strategies
C) Increase marketing effectiveness
D) Focus on business partnerships
E) Enhance connectivity and optimize functions
2. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Moments
B) Moment sets
C) Chat assistants
D) Business Processes
3. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Sending notifications
B) Attaching smartforms to activities
C) Assigning a workflow to an activity
D) Customizing screen configurations
4. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) Customer support representatives
B) SAP Expert Team
C) Marketing specialists
D) SAP Community Members
5. How can Master Data be created and maintained in FSM?
There are three correct answers.
A) Manually in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: A,B | Question # 3 Answer: A,B,C | Question # 4 Answer: B | Question # 5 Answer: A,B,C |
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