Salesforce EX-Con-101

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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

A) Enable Search EngineOptimization (SEO).
B) Enable Digital Experiences.
C) Configure the default login.
D) Update organization-wide settings.

2. Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A) By using Profile criteria and selecting the Service profile
B) By using User criteria and selecting appropriate user fields on CRM objects
C) By using Domain criteria and creating custom domains for each department or role to access the portal
D) By using Location criteria and specifying which IP address applies to each department and domain

3. DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

A) Sharing Set
B) Apex sharing
C) Sharing Rule
D) Account Hierarchy

4. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Service Console
B) Service Your Way
C) Channel Menu
D) Chat

5. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

A) Domain criteria are not available in sandbox or Developer Edition orgs.
B) Up to 2,000 audiences can be created.
C) Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
D) Components in the template header and footer sections cannotbe assigned to an audience.
E) Record Type criteria cannot be assigned to a component.

Solutions: