Salesforce FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A) Both the Primary Assets and Related Assets related lists on the Work Order object
B) Only the Primary Assets related list on the Work Order object
C) Only the Primary Assets related list on the Asset object
D) Both the Primary Assets and Related Assets related lists on the Asset object

2. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
B) Set Auto Schedule to True upon creation of the Service Appointment.
C) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Default Travel Speed is used only if a different travel speed is null on the resource.

3. Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A) Configure resource preferences on the Account or Work Order.
B) Configure and add excluded and required resource Work Rules to scheduling policies.
C) Configure and add excluded and required resource business objectives to scheduling policies.
D) Configure customer preferences on the Service Resource record.

4. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Owner of Service Appointment and members of User Territory
B) Assigned Resources, Qwner of Service Appointment and members of User Territory
C) Assigned Resources, Owner of Service Appointment and members of Service Territory
D) Owner of Service Appointment and members of Service Territory

5. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A) Scheduled Start
B) Arrival Window End
C) Arrival Window Start
D) Scheduled End

Solutions: