Genesys GCP-GC-IMP

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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You can select multiple files to upload into a workspace in the Documents feature.

A) True
B) False

2. Which statement is true regarding chat rooms in Genesys Cloud?

A) Notifications can be turned off per room.
B) You must have the room_user permission to use rooms.
C) Administrators assign people to rooms.
D) There is a maximum of 50 users to a room.

3. How do you represent your organization when you contact the Genesys Cloud support team?

A) Agent Name
B) Organization ID
C) Company Name
D) ID

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) Workspaces
C) People
D) Groups

5. You can add more than one outbound route to the contact center.

A) True
B) False

Solutions: