Genesys GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) Predictive web tracking
B) Sentiment-based agent scheduling
C) Intelligent agent selection
D) AI-driven outcome prediction

2. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) HTML
B) Excel (XLSX)
C) PowerPoint
D) PDF

3. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Only system-generated call logs
B) Only events that involve a live agent
C) Database schema updates
D) Website behaviors like clicks and form submissions

4. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Page view to content offer
B) Database event to WFM rule
C) Web engagement to agent chat
D) Phone queue transfer to outbound fax

5. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Agent shift adherence
B) Forecast accuracy deviation
C) Outcome uplift percentage
D) Queue-level performance metrics

Solutions: