HP HP2-H27

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
B) Access the BIOS to reset the system ID and/or device serial number.
C) Update the BIOS to the latest revision or to the revision requested by the customer.
D) Access the BIOS to configure the version of Windows that the system will use.
E) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.

2. Which statement best describes self-encrypting drive (SED) technology?

A) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
B) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
D) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.

3. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) model key
B) SKU number
C) product name
D) serial number

4. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
B) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
C) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
D) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.

5. You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self-tests.
What happens if you forget to configure the controller back to RAID mode before loading the operating system?

A) The system tries to load the wrong storage driver causing permanent damage and possible data loss.
B) If the system is configured for RAID 5. it starts up normally, but it recognizes other drives only as logical drives requiring reconfiguration of the RAID.
C) The BIOS detects existing RAID bytes on the hard drives and automatically switches the controller back to ACHI/RAID mode.
D) The BIOS detects existing RAID bytes on the hard drives and sends an error code and a message to place the drives back into array mode.

Solutions: