HP HP2-I14

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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
B) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
C) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
D) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.

2. What can you do to verify that printing supplies are not counterfeit?

A) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
B) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
C) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.

3. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)

A) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
B) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
C) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
D) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.
E) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.

4. A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

A) According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
B) HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
C) According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
D) The environment is not really affected by toner, whether the cartridges are from HP or third parties.

Solutions: