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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Solution proposal and quotation preparation - Competitive analysis and differentiation - Common questions and solutions |
| AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
| AICC Product Knowledge | 30% | - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions |
| AICC Solution Design | 25% | - Security and compliance considerations - Requirement analysis and solution planning - High availability and disaster recovery design - Capacity planning and network design |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question #1
When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?
A. Using HTTP for faster performance.
B. Using XML instead of JSON for data format.
C. Ensuring the application server has a fast CPU.
D. Implementing mutual TLS (mTLS) authentication and encryption.
Question #2
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
A. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
B. The background music should be popular songs.
C. The IVR should never transfer the caller to an agent.
D. The voice of the recorded prompts should be very friendly.
Question #3
Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?
A. Voicemail
B. IVR Self-Service
C. Call Transfer
D. Omni-channel Continuity
Question #4
When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
A. It is always less expensive than using the public internet.
B. It removes the need for any firewall security policies.
C. It automatically provides a backup connection.
D. It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
Question #5
What does the term "Service Virtualization" refer to in the context of AICC component design?
A. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
B. The ability of the UAP to run in a web browser.
C. Running the AICC software on virtual machines.
D. Creating virtual agents powered by AI.
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A | Question #3 Correct Answer: D | Question #4 Correct Answer: D | Question #5 Correct Answer: A |



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