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Huawei H21-287_V1.0

H21-287_V1.0

Exam Code: H21-287_V1.0

Exam Name: HCSP-Presales-Service(AICC) V1.0

Updated: Sep 30, 2026

Q & A: 132 Questions and Answers

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Huawei H21-287_V1.0 Exam Syllabus Topics:

SectionObjectives
Topic 1: AICC Industry Trends and Market Opportunities- AICC Market Analysis
  • 1. Industry opportunities
  • 2. Competitive landscape
- AI Contact Center Industry Background
  • 1. Digital transformation trends
  • 2. Customer service evolution
Topic 2: Project and Sales Capability- Presales Methodology
  • 1. Customer communication
  • 2. Business value presentation
- Quotation and Configuration
  • 1. Solution configuration tools
  • 2. Quotation process
Topic 3: AICC Solution Design and Scenarios- Solution Planning
  • 1. Requirement analysis
  • 2. Solution matching and planning
- Industry Solutions
  • 1. Government industry scenarios
  • 2. Enterprise customer service scenarios
Topic 4: Huawei AICC Solution Overview- AICC Architecture
  • 1. Platform architecture
  • 2. Core functional modules
- Product Portfolio
  • 1. Intelligent customer service products
  • 2. AI-enabled service capabilities
Topic 5: Huawei AICC Product Features- Operations and Management
  • 1. Monitoring and maintenance
  • 2. Service management
- AI Capabilities
  • 1. Natural language processing
  • 2. Speech recognition

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question #1
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A. Managed service deployment
B. On-premises deployment
C. Public cloud (SaaS) deployment
D. Hybrid deployment


Question #2
In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A. The average speed of answer will be 20 seconds.
B. You need a number of trunks such that only 1% of calls will be blocked.
C. The average call duration is 1 minute.
D. You need 20 agents to handle the load.


Question #3
For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?

A. Digital watermarking of audio files.
B. Automatic deletion of recordings after 24 hours.
C. Secure logging of all access to the recording system.
D. Segmentation of the network where recordings are stored.


Question #4
In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

A. To replace the need for a CTI server by handling call control directly.
B. To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
C. To provide load balancing exclusively for IVR media servers.
D. To increase the audio codec bandwidth for better voice quality.


Question #5
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A. The network switch.
B. The IVR media server.
C. The CMS reporting database via ODBC/JDBC connections.
D. The agent's UAP client.


Solutions:

Question #1
Correct Answer: B
Question #2
Correct Answer: B
Question #3
Correct Answer: C
Question #4
Correct Answer: B
Question #5
Correct Answer: C

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