ISEB ISEB-ITILF

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) Both of the above
B) 1 only
C) 2 only
D) Neither of the above

2. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Manage an activity
B) Perform an activity
C) Be accountable for the outcome of an activity
D) Be kept up-to-date on the progress of an activity

3. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB considers every high priority request for change (RFC)
B) Amongst the duties of the ECAB is the review of completed emergency changes
C) The ECAB will be used for emergency changes where there may not be time to call a full CAB
D) The ECAB will be chaired by the IT Director

4. Which of the following BEST describes technical management?

A) A function that provides hardware repair services for technology involved in the delivery of service to customers
B) A function responsibilities for facilities management and building control systems
C) Senior managers responsibilities for all staff within the technical support function
D) A function that includes providing technical expertise and overall management of the IT infrastructure

5. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Outcome
B) Problem
C) Change
D) Incident

Solutions: