PDF Version DemoWhat is the duration of the ITIL Practitioner Exam
- Passing Score: 70%
- Length of Examination: 135 minutes
- Format: Multiple choices, multiple answers
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:
- Implementing change management for the organization in supporting CSI (questions 35-40).
- Applying the change management of an organization in supporting CSI (questions 7-12);
- Using metrics as well as measurements in enabling CSI (questions 13-20);
- Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
- Ability in communicating effectively for the enablement of CSI (questions 21-28);
- Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.
Certification Path
The PeopleCert ITIL Practitioner Exam certification includes only one ITIL Practitioner certification exam.
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ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Change Management | 20% | - Overcoming resistance to change - Stakeholder engagement - Change management principles |
| Communication and Measurement | 15% | - Effective communication planning - Reporting and using data - Metrics and measurement frameworks |
| Key Concepts and Guiding Principles | 25% | - Nine ITIL guiding principles - Four dimensions of service management - ITIL service management concepts |
| Practical Application and Case Studies | 15% | - Integrating ITIL practices - Applying concepts to real-world scenarios |
| Continual Service Improvement (CSI) Approach | 25% | - CSI model and steps - Adapting and adopting ITIL - Improvement initiatives |
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