EXIN ITIL

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about the 'continual improvement' practice is CORRECT?

A) Continual improvement participation should be limited to a small dedicated team.
B) It is the role of senior management to authorize improvement initiatives.
C) A single continual improvement register should be maintained by senior management.
D) Training should be provided to those involved in continual improvement.

2. Which activity is NOT recommended by the start where you are' guiding principle?

A) Applying risk management when considering to introduce new processes
B) Discarding existing processes before assessing their usefulness
C) Using source data to avoid any unintentional data distortion found in reports
D) Involving people who are not familiar with a service when observing and assessing its activities

3. Which are elements of the service value system?

A) Customer value, stakeholder value, organization
B) Governance, service value chain, practices
C) Outcomes, utility, warranty
D) Service provision, service consumption, service relationship management

4. Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A) Information security management
B) Change control
C) Incident management
D) Monitoring and event management

5. Which term relates to service levels aligned with the needs of service consumers?

A) Service management
B) Cost
C) Utility
D) Warranty

Solutions: