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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A) Translations
B) Language information
C) Dictionary
D) Search Log
E) Rules engine

2. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer article is not assigned to any staff member/staff agent.
B) There is no search term added in the answer keyword list.
C) The answer is not assigned to any product/category that is visible to a customer.
D) There is no display position defined for the answer article.
E) The answer status is not set to public or custom status of status type "public".
F) There is no answer content added to the answer article.

3. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) both the Answers Keywords and Stopwords
B) the thesaurus.txt file
C) the alias.txt file
D) the wordlist files

4. Which filter type should you use in a report to display data in a tree structure?

A) Auto filter
B) Rollup
C) Slicing by column
D) Slicing by bucket

5. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
B) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
C) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
D) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";

Solutions: