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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A) Set Property
B) None, properties are available
C) Proposition Data
D) Data Import

2. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Interaction history
B) Offers ranking
C) Dispute handling strategy
D) Call intent detection

3. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A) The score calculation is independent of the strategy and no change is required.
B) Add a new Group By component for the mortgage limit calculation.
C) Remap the scorecard property in the decision strategy for the change to take effect.
D) A new proposition filter needs to be configured in the strategy to filter on customer income.

4. U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?

A) Applicability rules
B) Suppression policy
C) Volume constraints
D) Customer contact limits

5. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A) Business weighting
B) Action value
C) Propensity
D) Context weighting

Solutions: